On Monday, December 17th, changes will be made to the CIS request processes in ServiceNow.
What you need to know:
Submit a CIS Routine Maintenance Request will allow users to make routine changes that currently exist within CIS. This includes requests that are straightforward and do not change current workflows.
Submit a New CIS Clinical Enhancement Request will offer users the ability to request CIS modifications to accommodate new practices and workflows. Requests will be reviewed and assessed by the Clinical Informatics team to offer appropriate solutions moving forward.
Prior to placing your request it must be approved by the appropriate leadership. Remember to answer all the questions within the request template to provide analysts with the right information.